All travelers are required to possess a valid passport for international travel. Many countries mandate that passports have a minimum validity of six months from the return date. Additionally, some countries require passports to be machine-readable. When assisting with international travel bookings, we assume all travelers hold valid Indian passports unless specified otherwise. It is your responsibility to ensure you possess the necessary passports, visas, and re-entry permits that meet immigration and governmental requirements, unless you have opted for our visa, passport, and permit services. Any fines, penalties, or costs incurred due to failure to comply with these requirements are solely your responsibility, unless attributable to our error. For more information on visa, passport, and travel document requirements, please contact your Travel Manager.

It is highly advisable to secure travel insurance to safeguard your travel arrangements. The Department of Foreign Affairs and Trade strongly encourages obtaining travel insurance for all international travel. Your OneUs Travel Manager can offer guidance regarding available travel insurance options. It remains your responsibility to ensure that you have adequate travel insurance coverage for your journey. To arrange travel insurance through our services, please get in touch with yourTravel Manager

Please ensure you are aware about any health requirements and recommended precautions for your travel destinations, and that you have all necessary vaccination documentation in hand. Certain countries may deny entry if required vaccination documentation (such as proof of Covid vaccination,) is not presented. We advise consulting your local physician, travel medical center, or specialized vaccination clinic before embarking on your journey. For further details, please reach out to your Travel Manager.

Booking cancellations may result in charges of up to 100% of the booking cost, regardless of whether travel has commenced. Specific cancellation policies will be communicated to you along with our quotation before your journey. Additional fees may apply for booking modifications and the re-issuance of tickets or documents. If we are liable for any cancellation fees imposed by a supplier or charges incurred due to your cancellation, you agree to indemnify us accordingly. Refunds for cancelled bookings will be processed once we have received funds from the supplier.

Airline taxes are subject to change and will be verified upon issuance or re-issuance of your airline ticket. Additionally, certain airports may also impose local taxes.

Our role is strictly that of an agent, facilitating the sale of various travel-related products on behalf of multiple transport, accommodation, and other service providers. We undertake to make travel bookings on your behalf and establish contractual arrangements between you and the respective service providers. Please note that we do not warrant the services provided by these entities and are not accountable for their actions. All bookings are governed by the terms and conditions set forth by the individual service providers. Legal recourse pertaining to travel services should be pursued with the provider directly, unless attributable to our negligence.

To the maximum extent permitted by law, we do not assume responsibility for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience arising directly or indirectly from the actions, omissions, or defaults of third-party providers, force majeure events, or other circumstances beyond our control. Our liability is also constrained by the provisions of relevant international conventions. In cases where our liability cannot be waived, it is restricted to the remedies mandated by applicable consumer protection laws.

Please inform your Travel Manager of any special requirements for your travel, such as meal preferences and seating requests.

Provide your loyalty program membership details to your Travel Manager for inclusion in your booking. We cannot guarantee that the supplier will credit points for your booking.

Travel documents such as airline tickets, hotel vouchers, and tour vouchers are governed by specific conditions and limitations, which may include non-refundable and non-transferable terms. It is essential to verify that all travel documents are issued under the correct name and to thoroughly review them for accuracy. Promptly inform us of any discrepancies. Please ensure that you possess all required travel documents and e-tickets before your departure.

Safeguarding your personal information is a priority for us, and we adhere strictly to our Privacy Policy in handling it. By providing personal information, you consent to its use in accordance with our Privacy Policy, which includes sharing it with overseas recipients for international travel arrangements. We may also disclose your information to our affiliated entities and service providers located overseas. Please note that we are not obligated to ensure compliance with Indian privacy laws by these recipients. For a complete overview of our Privacy Policy, please visit here

All funds remitted to us shall become our property and constitute a debt owed to the respective travel service provider upon fulfillment of services. You acknowledge that these funds will not be held in trust on your behalf.

Any disputes arising from this agreement shall be governed by Indian law. You agree to submit exclusively to the jurisdiction of the courts of India.

I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions.