One Us Travels values your privacy and is committed to protecting your personal data. This Privacy Policy details how we collect, use, process, and safeguard the information you provide when using our website or booking our services.
1. Information We Collect
To deliver travel and booking services, we may collect the following personal details from you:
- Contact information (such as name, email address, mobile number, and home address).
- Travel details (including destination, travel dates, flight/hotel preferences, travel companions, and special requests).
- Billing information (including payment details to securely process transactions).
- Identification records (such as passport copies, visa documents, and government IDs required for travel bookings or visa processing).
- Usage data (including your IP address, browser type, and cookies collected when interacting with our website).
2. How We Use Your Information
We process your personal information for the following purposes:
- To verify and confirm bookings for hotels, flights, packages, and custom itineraries.
- To manage visa applications and documentation with embassies.
- To send transaction confirmations, receipts, travel updates, and support messages.
- To answer your support requests and respond to enquiries submitted via website forms.
- To send promotional emails, newsletters, and special travel offers (you can opt out at any time).
- To detect, prevent, and address technical issues or security violations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We share your data only with select entities to complete your travel arrangements, including:
- **Service Providers**: Airlines, hotels, transport partners, and local tour guides who fulfill your booking request.
- **Visa Embassies**: Respective consular offices for processing visa applications on your behalf.
- **Payment Gateways**: Secure third-party payment processors to complete financial transactions.
- **Legal Authorities**: If required to comply with judicial proceedings, legal processes, or national security regulations.
4. Data Retention and Security
We implement robust physical, administrative, and technical security measures (such as SSL encryption) to protect your personal details from unauthorized access, loss, misuse, or alteration. We retain your travel records and personal data only as long as necessary to fulfill booking contracts, satisfy legal reporting requirements, or resolve disputes.
5. Cookies & Tracking Technology
Our website uses cookies and similar tracking tools to optimize site functionality, remember user preferences, and compile aggregate traffic analytics. You can choose to accept or decline cookies through your browser settings, though doing so might disable certain interactive features of our website.
6. Your Rights
You have the right to request access to the personal data we store, request updates or corrections to inaccurate information, or request the deletion of your personal records. To execute any of these rights, please contact our team at sales@oneustravels.com.
7. Changes to This Policy
We may update our Privacy Policy periodically. Any modifications will be posted immediately on this page, and your continued interaction with One Us Travels signifies your acknowledgement and agreement to the updated terms.