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OneUs Travels Internet Privacy Policy
This Privacy Policy (“Policy”) governs the protection and processing of personal data by OneUs Travels (hereinafter referred to as “OneUs”) in connection with personal data provided by any individual (“User”, “You”, “Your” and “Yours”) who has purchased, intends to purchase, or inquiries about any product(s) or service(s) offered by OneUs through any of its interface channels including website, self-booking portal, and mobile app (collectively referred to as “Sites”) and any other such medium.
OneUs provides travel-related services, leisure packages, and visa services, collectively termed as “Services”.
OneUs values your privacy rights. When you visit our Sites or utilize our Services, we may collect Personal Information from you directly or indirectly. The categories of Personal Information we may collect include:
Identifying Information
This may include your name, company, title, AADHAR details, Passport details, and username/password if you create an account.
Contact Information
Includes your email, phone number, address and any other contact details you may share with us.
Payment Information
Such as credit card details if you make a purchase from us.
Technical Information
This could include your IP address, browser type, time zone settings, and location.
Other Information
Such as your interactions with us on social media or our Chatbot.
Your Personal Information is entitled to privacy and confidentiality. We use your Personal Information to provide you with our Sites and Services. Specifically, we may use your Personal Information for the following purposes:
To provide Services.
Marketing
Conduct surveys, contests, and promotions.
Process transactions.
Respond to your inquiries, comments, feedback, and grievances.
Perform analytics to evaluate and improve the Sites and Services.
Customize our Sites and Services.
Protect our rights and property.
We may share your information with a limited group of third parties for the above business reasons. These third parties include:
Our service providers and vendors, who may only use your information to perform specific services for us.
Event co-sponsors and partners, for example, when you sign up for a co-sponsored event. These third parties may send you marketing material about similar events and opportunities.
Promotional partners.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by OneUs when you provide the information.
If we believe in good faith that such disclosure is necessary to: (a) resolve disputes, investigate problems; (b) comply with applicable laws or respond to requests from law enforcement or other government officials; or (c) protect or defend the rights or property of OneUs, you, or third parties. This includes exchanging information with other companies and organizations for fraud protection.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of OneUs's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which Personal Information held by OneUs about its Users is among the assets transferred.
To enforce or apply terms of use or terms of sale of goods or services, and other agreements, including for billing and collection purposes.
You have the following data protection rights:
You can request access, correction, updates, or deletion of your Personal Information.
You can object to the processing of your Personal Information, ask us to restrict processing of your Personal Information, or request portability of your Personal Information.
If we have collected and processed your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
Sensitive Data
OneUs Travels does not collect any “sensitive data” about you. This includes information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sexual life or orientation, and any offences or alleged offences.
Children’s Data
OneUs Travels is a business-to-business service designed and intended for use solely by individuals who are 18 years of age or older. We do not target our services towards children, nor do we authorize individuals under 18 years of age to create a OneUs Travels account or directly request our services.
In exceptional circumstances, users traveling with children may provide personal data of those minors to utilize our services. This is permitted only when necessary for the provision of services. For children under 14, the authorized adult must have legal permission to consent on behalf of the child. For children between 14 and 18, the authorized adult must obtain and provide proof of the child's consent.
Privacy and Security
OneUs Travels is committed to ensuring the privacy and security of your Personal Information. However, we cannot be held responsible for any violations or misuse of your Personal Information by unauthorized persons due to the misuse of the internet environment. We expect the same level of data privacy and protection from our vendors and service providers, governed through confidentiality and non-disclosure agreements. Despite these measures, we cannot guarantee the security of your Personal Information outside our environment.
We do not sell or distribute any Personal Information about you or any other individual traveler. The name, address, and phone number you provide may be used for marketing or quality assurance purposes for the benefit of OneUs Travels. You will receive an email confirmation whenever you raise an inquiry on www.oneustravels.com, but you will not receive unsolicited emails as a result of making an inquiry on our site.
Cookies
To enhance your reservation planning experience, we may use cookies to temporarily remember your travel dates and preferences during each visit to our Site. Cookies also help us track frequently visited pages, aiding us in improving the site for your benefit. Cookies do not corrupt your computer or damage your files and do not reveal your personal identity or capture personal data. They automatically expire as soon as you leave our Site.
Disclaimer and Limitation of Liability
Your use of this site is at your own risk. The site and its contents are provided on an 'as is' basis without any warranties, whether express or implied. OneUs Travels disclaims all warranties to the fullest extent permitted by law, including warranties of non-infringement of third-party rights and fitness for a particular purpose. We do not make any representations or warranties regarding the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, or links.
We are not liable for any loss or damage, whether direct or indirect, that may occur in connection with your use of this site, inability to access it, or the purchase and use of any products and services provided through this site, including but not limited to damages caused by negligence. This limitation of liability applies to all types of damages, including compensatory, direct, indirect, incidental, special, or consequential damages, loss of data, income, or profit, loss of or damage to property, personal injury, and claims of third parties. These terms do not exclude or limit our liability for fraud, death, or personal injury resulting from our negligence, or for any other matter where it would be unlawful to limit or exclude liability.
Indemnification
You agree to defend, indemnify, and hold harmless OneUs Travels and its associate entities, their officers, directors, employees, and agents from and against any claims, actions, or demands, including reasonable legal and accounting fees, alleging or resulting from your use of the Sites.
Legal Jurisdiction
If you choose to visit our Sites, your visit and any dispute over privacy are subject to this Policy and the application of the laws of the Union of India. Any dispute arising out of or in relation to the use of our Sites shall be subject to the sole jurisdiction of the courts at New Delhi.
While all reasonable care has been taken in providing the content on our Sites, OneUs Travels and its associate entities shall not be responsible or liable for the completeness or correctness of such information and any or all consequential liabilities arising out of the use of any information or content on our Sites. Under no circumstances (including negligence and fundamental breach) will OneUs Travels or anyone else involved in providing the service be liable for any direct, indirect, incidental, special, or consequential damages or losses from or through the use of or inability to use the service or that result from mistakes, omissions, interruptions, delays in operation or transmission, or any failure of performance, even if advised of the possibility thereof.
If you have any questions or concerns regarding your privacy issues, please contact the OneUs Grievance Officer:
Mrs. Jaya Bharathi A
Telephone : +91 7418223757
Email : jayabharathi@oneustravels.com
OneUs reserves the right to revise this privacy policy from time to time at its discretion to make the policy user-friendly and compliant with statutory requirements.